Troubleshooting - Ezidebit Customer Already Exists

When a warning is received in MiMembership to advise the new customer creation failed because the customer already exists in Ezidebit it means; the 8 digit number that usually gets sent back from Ezidebit can't automatically be populated through the integration. Complete this process to find this 8 digit number and enter it manually in the MiMembership reference field

Step by Step Guide

Step 1 - Retrieve the customer number from your Ezidebit online account

• Login to Ezidebit with your user credentials
• Select Payers from the menu and then Find Payers
• Enter the member name in the Search Criteria field
• Click on the Payer Name to open their record
• Copy the 8 digit number at the end of the URL. This is the customer number
  • The URL of the member record page will be https://ezionline.ezidebit.com.au/payer/contractId=12345678 

Step 2 - Enter the 8 digit customer number in the Ezidebit field in MiMembership

• Login to MiMembership with your user credentials
• Use the Quick Search field to locate the member record
• Click on the Financial Details tab and select Edit
• Enter the 8 digit number in the Ezidebit Customer Reference field
• Click the Save button