Communications Explained: Email and SMS

Modified on Fri, 30 Jan at 1:00 PM

MiMembership provides user-friendly tools for communicating with your members by email or SMS. A library of customised email and document templates are included and used to send invoices, statements, payment reminders, receipts, new member welcome letters and more. Every communication sent is recorded in a history log. Instructions on how to update templates in the library can be found in the online Communications knowledge base.

Sending Communications

In addition to the MiMembership document and email templates located in the communications library, one-time (ad-hoc) messages can be created with attachments, links and database fields to populate member related information.

There are 3 methods to send an ad-hoc Email or SMS communication in MiMembership:

From the Member's Record: Send Email or Send SMS to the individual member
From the main menu Communications - Send Email or Send SMS: send a message to an individual or several members
From a Repository: message multiple or select groups of members using the Bulk Action

Click on the links below for step by step guides on how to create and send an ad-hoc email or SMS message:

SMS (Short Message Service)

SMS is a paid module and is provided in partnership with SMS Global. Please contact your account manager for a proposal or complete the following order form: ORDER SMS Once your SMS Global account is set up you will have access to:

Send SMS from MiMembership
View and manage your account including top ups at SMS Global

SMS Credit Balance
Your credit balance will be displayed in the top right when composing a message in MiMembership.
When you hit send, the system will estimate the cost of sending the message.
If you need to top up your account you can do so from SMS Global.

FAQ for SMS
What happens if a member replies to the SMS?
An SMS sent from MiMembership is a one way message.

Reply messages from the member will not be received by the club.

Where can I find the SMS History (or Email History) for a member?
From the member record: use the Member Action button and select History and then SMS History

From the main menu: expand the Communications display and select SMS History

Can Members opt out of receiving an SMS from MiMembership?
Yes, but not directly from the SMS message.

In the member record: untick the SMS check box located next to the mobile number under the Contact Details tab.

Can I send a link to a website in an SMS?
Yes. If you paste or type a web site link containing 'www.' or 'https://' into the body of the message it will be automatically detected and sent as a clickable URL. To save character count, make sure you end the link with a forward slash ( / ) and the link will be 'shortened'.

The setting for URL Shortener is enabled by default to ensure long URLs will not take up valuable character count, which may impose higher SMS costs due to multi-part messages. EG: https://www.miclub.com.au/ will be shortened to ssg.gl/2daed. The links expire after a period of time depending on the setting (default 30 days).
If you do not want the URL to be shortened do not include a forward slash ( / ) at the end. EG: www.miclub.com.au instead of www.miclub.com.au/

Communications Disclaimer

The MiMembership communications module is specifically designed for the distribution of financial documents. Emails or SMS messages sent through the platform are classified as solicited communications and, as such, do not include an unsubscribe (opt-out) option.

In line with email compliance regulations, unsolicited or promotional emails must include a clear unsubscribe link. As such, using MiMembership to send promotional content does not meet these requirements and may constitute a breach of email legislation.

For general member communications such as newsletters, we recommend using MiClub's eNews feature available through the Golf platform. eNews is purpose-built for unsolicited emails and automatically includes the required unsubscribe functionality.